Q1 How do I place an order?
Q2. When is order due date?
Q3. How are the rates calculated?
Q4. How do I find the user guide for my portable WiFi router?
Q5. When and how can I receive the portable WiFi router?
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Q7. How can I pay the rental fee?
Please pay the rental fee online by credit card after placing the order. If you
would like to pay in cash, please contact at 6181-5075.
Payment in cash is acceptable only for pick up at CWB office.
Q8. Is deposit necessary?
HK$500 or HK$1,000 is necessary as deposit.
Q9. How can I extend the rental period?
Please contact our staff at +852-6181-5075 before your original rental period
expires. Additional daily rate will be charged through your credit card when we
receive the device.
Q10. Late fees
Late fees will not be charged by the second business day after your return to
Hong Kong.
It will be charged for extra daily rate for late return.
Q11. Cancellation fees / Refund
You will be charged 30% of total rental fee if you cancel 5 days prior to your
departure.
You will be charged 50% of total rental fee if you cancel within 5 days prior to
the departure date.
Q13. What should I do if my portable WiFi router is lost or stolen?
Please contact our customer support immediately. We will suspend the line and
arrange a replacement device at your request. Additional handling and delivery
charges will be applied for device replacement.
Q14. Any additional charges I should be aware of?
Item |
Details |
Charge |
Spare Battery |
Enjoy 10-14 hours extra web surfing time |
HK$10 / day / unit |
Shipping Fee |
Shipped to your office the day before your departure |
HK$20 or $30 / unit |
Tel. & Whatsapp :
(852) 68283783